Print off the instrument and chart exactly what it is trying to ask...
Looking at the three different aspects.
3 tools.
Factor analysis will need to be addressed soon.
Best to look for close allignment with the original experience model.
outline the rationale for using this model - what am i trying to answer - what is the gap?
Clear breakdown of the SNAP model. where does it breadown? do i actually understand where the analysis comes from??
by the end of the day, at least something to think around...
Update by 5pm.
Well, turns out I have 4 different aspects - forget about loyalty aspect.
I have started to put togehter a document regarding the four different themes.
I have managed to local the main articles for 3 I think (RT - does not really have any).
Going to start to add more text
Have printed the snap survey and will beging to delve into it tomorrow.
Tuesday - 6/10
Tuesday, 7 October 2008
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