Reflections on tourist satisfaction research: Past, present and future
Key text in arguing for qualitative work in tourism satisfaction
O Brookes seems to be a key research centre in this area.
Breaks down tourism satifaction research into its most basic chronology
Looks at difference between quality and satisfaction pg 298
Looks into CS/D - EDP
ATTRIBUTION
STABILITY OVER TIMEEXPECTATION
PERFORMANCE
EMOTION
EQUITY
Levels of expectation are discussed and how worthwhile they are pg 299
Explains and references all the relevant concepts.
Critique of CSQs and other quantitative methods
Brings in the need for more quali work
And settles on a mix!
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