Monday 14 January 2008

Kozak 2001

Chapter nineteen ACritical Review of Approaches to Measure Satisfaction with Tourist Destinations

excellent review of literature in satisfaction
tracks all the interesting trends and does not commit to one or the other.
goes into good debates about lots of pertinent topics
CS/D
Importance
perf
scales
attibutes
sampling
multiple member of groups
first and repeat
timing of data collection
all very useful

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