Tuesday 8 January 2008

Ravald 1996

The value concept and relationship marketing


Interesting article - really the start of an idea - maybe good to check how many have cited this article.
nice idea of value - not just adding things on/in, but looking at the sacrifices - how can it be reduced - not juct by lowering the price but by reducing the other "hassle factors"
275 citations - very popular!

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