Beeho 1997

Conceptualizing the experiences of heritage tourists A case study of New Lanark World Heritage Village

although oft-quoted, I am really unsure of the value of this article. Uses SWOT analysis and a heirarchical model to look at how consumers value New Lanark as a tourist attraction. Need to maybe come back to when I see reference made to it.
The heirarchy is split down into,
1) Activities
2)Settings
3) Experiences
4) Benefits